Privacy Policy
1. Introduction
Ilara ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered LiveOps platform and related services.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, company name, and password. We may also collect billing information if you subscribe to a paid plan.
2.2 Player Data
Through our SDKs, we collect event data, player identifiers, and behavioral data that you choose to send to our platform. This data is processed on your behalf to provide our services.
2.3 Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and performance metrics.
3. How We Use Your Information
- To provide and maintain our services
- To process transactions and send related information
- To send technical notices, updates, and support messages
- To respond to your comments and questions
- To analyze usage patterns and improve our services
- To detect, prevent, and address technical issues
4. Data Retention
We retain your account information for as long as your account is active. Player event data is retained according to your subscription plan (7 days to 1 year). You can request deletion of your data at any time.
5. Data Security
We implement industry-standard security measures including encryption in transit and at rest, regular security audits, and access controls. We are committed to achieving SOC 2 Type II compliance.
6. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: [email protected]